After invoking Allah and praising the Holy Prophet (s) be it known to you that villagers and farmers of the provinces under you, complain of your harshness, arrogance and cruelty. They complain that you consider them mean, humble and insignificant and treat them scornfully. I deliberated over their complaint and found that if, on account of their paganism they do not deserve any favourable treatment of extra privileges, they do not deserve to be treated cruelly and harshly either. They are governed by us, they have made certain agreements with us and we are obliged to respect and honour the terms of those agreements.
Therefore, be kind to them in future, tolerate them and give them due respect, but at the same time keep your prestige and guard well the position and honour of the authority which you hold. Always govern with a soft but strong hand. Treat them as they individually deserve, kindly or harshly and with respect or with contempt.