Amina Inloes is originally from the US and has a PhD in Islamic Studies from the University of Exeter on Shi'a hadith. She is the program leader for the MA Islamic Studies program at the Islamic College in London and also the Managing Editor of the Journal of Shi'a Islamic Studies.
I can't quite figure out the Arabic text of these quotations in English, in order to discuss them, so it would be helpful if you could write the exact texts in Arabic, or give a reference.
The closest narrations that come to mind are:
* It is narrated that the best form of ibadah is love for the Ahl al-Bayt (A).
* There is a narration in the Sunni books that a man who is bodily injured by someone (such as in a fight) and forgives that has offered a form of charity to the person who injured him.
Anyway, there are a lot of hadith attributed to the Prophet (S) saying "the best form of worship is..." and "the best form of charity is...", and sometimes different things are mentioned.
From this, one gets the sense that the intent behind the text is often to say that "this is a good thing to do" and encourage people to do it, not that there is a hierarchy of different types of charity or worship, and only one of them is at the top.
(Except in a case where the text is very clear that this is the absolute best thing to do and specifies that it really is meant to be better than anything else.)
Of course, there are many hadith encouraging charity (whether it be material assistance, or other forms of generosity such as kindness or assistance), forgiveness, and love (apart from love towards the vicious or enemies of God).
(Note that someone else may recognize what texts are being discussed here and have a better answer!)